Report A Claim

If you have received a notice of claim, a lawsuit, or a demand for compensation,  you should:

  1. Report the claim to TMLT by calling 800-580-8658. Please allow about 20 minutes for the report and have whatever notice you received available for reference. It may also be helpful to have the patient’s medical record available. If calling after hours, please follow the phone prompts to contact the claim supervisor on call.
     
  2. Fax to 512-328-8067 or send by overnight mail a copy of the notice of claim letter or the lawsuit. Do not fax your medical records. Note that if you are served with a lawsuit, your TMLT policy requires as a condition of coverage that all such lawsuit papers be delivered to TMLT within 10 days of service or receipt of the lawsuit papers, and that you must obtain a delivery receipt from TMLT. “Delivery of lawsuit papers means sending by certified mail with return receipt requested, personal delivery, messenger, or electronic transmission. Proof of delivery of the lawsuit papers, however, may only be established by the obtaining a written receipt of such delivery from the Trust.”
     
  3. Gather a complete and unaltered copy of all pertinent medical records, including a copy of the hospital chart and any prior or subsequent treatment records. Mail a copy of these records to TMLT as soon as possible.
     
  4. If you are reporting a Medefense, cyber liability, or employment practices liability claim, you must report it to TMLT no later than 60 days from the date you became aware of the claim. 

Do not discuss the case with anyone except a TMLT claims representative or the attorney assigned to defend you. You should also:

  1. Maintain your original medical records in a secure place for future reference. Do not make any additions, deletions, or any other type of alteration to the medical records. Secure any other pertinent information or items in your possession, such as billing records, x-rays, hospital charts, etc.
     
  2. Keep all correspondence to and from TMLT and your assigned attorney in a separate and secure file. These items should not be co-mingled with the original medical chart on the patient. Do not release these materials to anyone unless cleared through your assigned attorney or the TMLT Claims Operations Department.
     
  3. The TMLT claims representative assigned to your case will keep you fully informed as the case proceeds, both directly and through your assigned attorney. If you have questions, do not hesitate to call your claims supervisor.

Related Pages:

  • The Claim Process
    Understand the measures taken when a claim, a lawsuit, or a demand for compensation is reported.
  • Claims FAQs
    Understand what a claim is, how to file one, and what happens after you've reported it.
  • View Your Claim History
    Download your claims history/certificate of insurance from by logging into your myTMLT portal.