Careers

If you are seeking a career at TMLT, then you are seeking an opportunity to build a career in an energetic and growing organization. We not only offer dynamic career opportunities, but a competitive salary and generous benefits package that include medical, dental, life and disability insurance, paid vacation time, performance-based bonuses, professional development opportunities, a 401(k) plan with a matching contribution, a discretionary profit sharing contribution, and a unique defined benefit plan.


CURRENT CAREER OPPORTUNITIES

CLAIM SUPPORT TECHNICIAN
This position is responsible for assisting the Claims department in performing a full range of administrative functions. The primary duties for this position include:

  • open, batch, scan, and electronically index daily incoming mail to appropriate claim staff members. 
  • verify claim numbers on all miscellaneous, legal, and expert invoices; 
  • prepare cover sheets for scanning all incoming small office and hospital charts noting date received, claims handler name, and origination; 
  • scan and deliver medical records to designated claim file and appropriate claim technicians; 
  • prepare and back-scan re-opened claim files as requested by claim handlers; 
  • clean Kodak scanning equipment daily and maintain adequate cleaning supplies;
  • respond to telephone calls from policyholders reporting claims, gather incident information; prepare initial loss report, and follow set guidelines before releasing task to the supervisor; and
  • assist claims support supervisor and provide back-up to other claim support technicians as needed.

The successful candidate will possess strong communication skills, both in person and by phone, with other employees and with outside callers. The candidate must be skilled in English usage: spelling, grammar, and punctuation. Applicant should be organized and able to multi-task. Strict attention to detail is a must. Needs to be proficient in Microsoft applications such as Word and Excel.

Candidate must have achieved high school graduation or equivalent and have a minimum of one to two years of office experience, preferably in an insurance claim office which included data entry duties. Must be able to lift 20 lbs., and stand/walk for extended periods of time.

Any offer of employment is conditioned upon satisfactory completion of a background verification.

 

CUSTOMER SERVICE & BILLING REPRESENTATIVE
This position in the Accounting department, is responsible for the timely and accurate processing of billing duties and for providing professional, high-level customer service to our policyholders, primarily via telephone.  

Duties include:

  • manage invoices and notices of cancellations;
  • perform weekly audits on Accounts Receivable aging and unapplied cash reports;
  • prepare and process refunds on a weekly basis;
  • review billing to ensure accuracy;
  • respond to incoming calls and questions from policyholders;
  • provide technical support to policyholders; and 
  • perform outbound courtesy calls to customers.

The successful candidate will possess the following the required qualifications:

  • strong organizational, problem solving, and customer service skills;
  • proficiency in Microsoft applications and various web-based applications for billing research/payment inquiries;
  • ability to communicate effectively and work with frequent interruptions; and
  • knowledge of basic accounting procedures and general office practices and procedures.

The following qualifications are preferred:

  • minimum of two to three years of customer service, underwriting, or accounts receivable experience in an insurance or medical environment; and
  • some college and/or basic insurance classes.

Any offer of employment is conditioned upon satisfactory completion of a background verification.

 

HOW TO APPLY
To apply, please download and complete our Application for Employment (PDF). Submit your completed application with resume and salary requirements to join-us@tmlt.org or by mail to:

Texas Medical Liability Trust
Attn: Human Resources
P.O. Box 160140
Austin, Texas 78716