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Report a claim

Here's how to get started reporting your claim or incident to TMLT

If you have received a notice of claim, a lawsuit, or a demand for compensation, or a notice of disciplinary action you should:

  1. Report the claim to TMLT by calling 800-580-8658. Please allow about 20 minutes for the report and have whatever notice you received available for reference. It may also be helpful to have the patient’s medical record available. If calling after hours, please follow the phone prompts to contact the claim supervisor on call.
  2. You can also start the claim reporting process through myPortal — log in required.
  3. Fax to 512-328-8067 or send by overnight mail a copy of the notice of claim letter or the lawsuit. Do not fax your medical records.
    If you are served with a lawsuit, your TMLT policy requires that all such lawsuit papers be delivered to TMLT within 10 days of service or receipt of the lawsuit papers. You must obtain a delivery receipt from TMLT.

    “Delivery of lawsuit papers means sending by certified mail with return receipt requested, personal delivery, messenger, or electronic transmission. Proof of delivery of the lawsuit papers, however, may only be established by the obtaining a written receipt of such delivery from the Trust.”
  4. Gather and secure all medical records currently in your possession. Please do not prepare a written narrative or summary at this time. Mail a copy of these records to TMLT as soon as possible.
  5. If you are reporting a cyber liability claim, you must report it no later than 60 days from the date you received notice. In the event of a ransomware attack, please report it as soon as it is discovered. This will allow us to help with your response. 

    Do not allow your IT department to erase or wipe any server or hard drives in an effort to begin data recovery. This can destroy valuable evidence in the process.
  6. If you are reporting a Medefense claim (disciplinary action), you must report it to TMLT no later than 60 days from the date you received notice of the insured event. For an employment practices liability claim, you have 75 days to report.

    Do not discuss the case with anyone except a TMLT claims representative or the attorney assigned to defend you. You should also:
  7. Maintain your original medical records in a secure place for future reference. Do not make any additions, deletions, or any other type of alteration to the medical records. Secure any other pertinent information or items in your possession, such as billing records, x-rays, hospital charts, etc.
  8. Keep all correspondence to and from TMLT and your assigned attorney in a separate and secure file. These items should not be co-mingled with the original medical chart on the patient. Do not release these materials to anyone unless cleared through your assigned attorney or the TMLT Claims Operations Department.
  9. The TMLT claims representative assigned to your case will keep you fully informed as the case proceeds, both directly and through your assigned attorney. If you have questions, do not hesitate to call your claims supervisor.

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