Join Team TMLT

This position is responsible for taking initial loss calls and assisting the Claims Department in performing a full range of administrative functions.

In this role, the successful candidate will:

• respond to telephone calls from policyholders reporting claims, gather incident information, prepare initial loss report, and follow set guidelines before releasing task to the supervisor;
• set up Medefense, Cyber, ELPI claim files in the system;
• enter new claims into Oasis;
• open, batch, scan, and electronically index daily incoming mail to appropriate claim staff members;
• verify claim number(s), pricing, and staff member on miscellaneous, legal, and expert maintain adequate Claim Department office supply stock; and
• perform monthly destruction of old data.

Candidate must be able to communicate effectively, both in person and by phone, with other employees and with outside callers. Should be skilled in English usage: spelling, grammar, and punctuation. Applicant should be organized and able to multi-task. Strict attention to detail is a must. Need to be proficient in Microsoft applications such as Word and Excel.

Candidate must have achieved high school graduation or equivalent and have a minimum of one to two years of office experience, preferably in an insurance claim office which included data entry duties.

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This position, in the Underwriting & Business Development (UWBD) department, facilitates the front-end sales cycle of medical professional liability insurance new business accounts by preparing submissions from agencies and direct quote requests received from our websites.

In the role, the successful candidate will assist the department in performing a full range of clerical, organizational, and administrative functions requiring a high degree of speed and accuracy. Responsible for providing professional, high-quality customer service to TMLT/TMIC/LSA prospective policyholders.

Qualified applicants must be extremely detail-oriented, organized, dependable, and excellent with time management and meeting deadlines. Must perform all duties with a high degree of accuracy, operating independently without constant supervision. Should be comfortable in a highly dynamic environment. Must be hands on with strong analytical and problem-solving skills, along with an outstanding work ethic. A working knowledge of database and CRM utilization along with proficiency in Microsoft Outlook, Word, Excel, and PowerPoint is required.

Candidate must be able to communicate effectively and professionally via phone, email, in person, and be skilled in English usage, spelling, grammar, punctuation, and arithmetic. A minimum of one year experience in an administrative role in a professional business environment, or medical professional liability environment required.

High school graduation or equivalent required, bachelor’s degree preferred. Some college and/or basic insurance courses preferred. Texas Department of Insurance General Lines Agent License required.

Incumbent meeting other selection criteria except possession of the General Lines License is required to obtain the General Lines License within a period of six months upon hiring.

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