the Reporter | January-February 2010

Integrating patient email into your practice

by William Malamon

Email has come a long way since the birth of the Internet 40 years ago. (1) Many use email as their communication tool at home and work, and email has replaced much face-to-face, written, and phone communication. These days, we are quite surprised if friends or colleagues say they do not use email.

Despite this, email communication is not yet commonplace in the health care setting. According to the Center for Health System Change, just 24 percent of U.S. physicians use email to communicate with patients. (2) While many physicians use email outside the office, several barriers exist that prevent them from using email to communicate with their patients.

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NEWS | January 13, 2010

New for 2010 — dividend and rate reductions take effect

A 24% policyholder dividend for renewing TMLT policyholders and a 1% rate reduction for all TMLT policyholders became effective January 1, 2010.

This is TMLT's fifth policyholder dividend. The 24% dividend is the largest to date and will amount to approximately $36 million dollars in 2010 premium savings for TMLT physicians.

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